The Commission for Social Care Inspection Report

There is good information for resident in their own bedrooms about the service, menus and activities. Staff were seen to be very respectful and courteous in their support of the people who live here. Residents had many positive comments about the home, such “the new lounge is lovely”; “I like it here”; “staff always knock on my door before coming into my room”; and “the laundry is good”.

Residents are supported to go out into the local community and to maintain links with relatives by telephone or visits. The quality of meals is very good and residents are also offered drinks and snacks throughout the day. The home has a very warm and welcoming atmosphere. The Owner makes sure that there are always fresh flowers in the home. The building is well maintained. The furnishings are of good quality and bedrooms are decorated to a good standard.

The gardens are extensive and very well maintained. Staff have good opportunities for training that helps them to do their jobs. There are sufficient staff on duty to support the number of people who are currently living here.

The Manager is experienced and has had training in care and management. A representative of the Owner visits the home at least once a month and always asks residents and their visitors for their views of the service.